A process of communication
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Situational role-playing game can be used in the preparation of specialists in the field of social work. Some researchers believe that social workers should play a role, which is linked to the tactics of their relationship with the client in the communication process: the role of a mediator, a friend, a mentor. These roles can vary at different stages of the communication of a social worker with the client. In this context, are essential to install and practice a particular style of communication, communication of people in accordance with the ideas of their social role in life. In terms of technology are very significant development of methods known patterns of behavior, patterns of communication between people who play different roles and identical.
Currently, the Russian social work practice is very popular along with the humanistic model and role theory. However, she also has a pronounced tendency to complexity, allowing many authors and practitioners refer to it as a complex-oriented models of social work, consider it their social and psychological kind.
Communicative model of social work has a special place – on the one hand, it brings together a variety of psychological research funds intervention mechanisms to customer problems, on the other hand, it is as a link between the various theories of social work in addition, it contributes to the understanding of its social workers the basic problem. Use custom by supremely gifted specialists. The special point of this model of social work due to the nature itself of the communicative theory of social work, which is being a complex integrative, uses data from various psychological, social and socio-psychological research (eg, technologies, social work, various theories of personality – ego psychology, behavioral theory etc.). Communicative model of social work as it summarizes the theory of communication and emphasizes the merits or demerits of all aspects that are covered in them.
In the communication model of social work, as well as a role model, an essential consideration is the circumstances of the interaction of people who perform certain roles. The main problem in this context – following specific roles and deviation from them in different and similar social and psychological situations. On this basis, we create the optimum technology of social work. But in addition to role-communicative model takes into account the structure of the problems of communication that facilitate or impede communication and the different schemes, the nature of human communication in the communication process.
In this sense communicative model is the basis for identification of the customer and links to determine their effectiveness, especially in those groups and situations which are significant for the values and the individual (particularly a family or other group of individual primary environment).
The social worker must be aware of this characteristic of the communicative process as selective perception, as a result of which the social worker and the client in the process of communication can be interpreted in different ways to receive and send information. This factor adversely affecting the establishment of partnership relations between the social worker and the client, called “semantic effect of scissors” or “blocking of information processing.”
This may occur, in particular for non-compliance of the content structure of the transmitted information and the verbal form of transmission, as well as the presence of clichés caused by certain social attitudes and stereotypes customer that prevents him to perceive information from a social worker.
In the process of communication with the client social worker has to convince him that problems often arise from the fact that a person perceives the information is inadequate, poorly selects it. Evaluation of this information is often not clear to others as to which the feedback can be perceived inadequate. In this case, a lock information. The social worker in this case it is important to find the cause of the lock and try to correct the “failure” evaluation and processing.
The content of communication is implemented through various communication models (verbal and nonverbal) that reveal the basis of interaction between social worker and client, doctor and patient, teacher and student, etc. In practice, people often use the stereotyped patterns of communication or models, working efficiently and some other situation that upsets the balance of communication links, and this, in turn, contributes to further the various crises and conflicts. In this regard, the social worker should own methods to identify the nature of communicative relations (which can be symmetrical, complementary and have a balanced view of “escalation”) available to the client. One of the technologies in this case can be staged in front of a customer specific tasks which requires mastery of the situation, the situation (such studies can be carried out with the client during the work day).